Complaints procedure

If you have a complaint about the actions of a Garantiemakelaars, you should first submit the complaint in writing (by e-mail or by post) to the broker. The office will work with you to find a solution. If you cannot find a solution together, you can submit your complaint in writing (by e-mail or by post) to the Garantiemakelaars Netherlands. Correspondence can be addressed to;

info@garantiemakelaars.nl

OR

Garantiemakelaars Netherlands Customer Service Department

Television 2 -a

1322 AC Almere

Garantiemakelaars Netherlands is not a party in disputes between offices and their customers. We act as an intermediary to search for a solution together with the office and the client. After receipt of the complaint we will send a confirmation of receipt within 2 working days. In this confirmation we will state whether or not we can handle the complaint. We aim to resolve the complaint within 4 weeks.

Of course you can also contact the NVM Consumer Information with your complaint.

NVM Consumer Information can be reached from Monday to Friday from 9 a.m. to 11.30 a.m. on telephone number 030-6085189.

Correspondence can be addressed to;

Nederlandse Vereniging van Makelaars o.g. and real estate experts NVM

Consumer Information Department

PO Box 2222

3430 DC NIEUWEGEIN